Level-Specific Courses
F&B Staff
Skills, service standards, and confidence in guest interactions
These programmes empower F&B professionals to bridge the gap between technical skill and world-class hospitality. From mastering refined mixology to navigating complex guest interactions, you will develop the practical expertise and professional confidence required to deliver seamless, high-standard service in any bar or restaurant environment.
Who it’s for
Each of our courses is purpose built for organisations seeking measurable impact in leadership capability, service culture and sales performance, delivered through immersive learning that drives real behavioural and business outcomes.
Hotels
Restaurants & Bars
Behind the Bar: Bartender’s Toolkit
- Core bartending techniques (shaking, stirring, layering)
- Understanding bar equipment and efficiency systems
Foundations of Hospitality Excellence
- Service etiquette, guest communication, handling difficult situations
- Grooming, professionalism, and teamwork
Responsible Serving & Guest Care
- Alcohol responsibility and managing intoxicated guests
- Balancing guest experience with safety and professionalism
All programmes can be customised based on company needs, industry requirements, and HRD Corp claimable structures.